Is this an insurance program?
No, this is not an insurance program. Our discount programs provide you with discounted prices on a wide range of dental care services and products; you will pay the discounted rate at the time services are received.
How does a discount program work?
First, you can find participating providers by using the "FIND A PROVIDER AND VIEW FEE SCHEDULE" page on this website or by calling (844) 263-8336. After confirming the provider's continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.
Can I include dependents on my program?
By choosing the right enrollment tier, you can include yourself and your dependents.
Can I use my Discount Dental Program when I travel away from home?
Yes, your program membership card can be used at any participating provider in the United States. All you need is your member ID number to receive your savings.
What providers can I go to?
You can find participating providers for the discount program by visiting the "FIND A PROVIDER AND VIEW FEE SCHEDULE" page on this website or calling (844) 263-8336.
When Can I Start Using My Program?
After you have successfully become a member, you will be entered into our system immediately. Simply call us at (844) 263-8336 to receive your member ID number. You'll receive your membership materials and membership cards by mail in about 7-10 business days or by email in about 2-3 business days.
How do I get additional membership cards?
Can I go to a provider that does not participate?
No, you must visit a participating dentist in order to receive your discounts.
There is not a provider close to my home. What do I do?
While some ZIP code areas may have a limited number of providers, there are usually providers within a 50-mile radius of your ZIP code. You can refer a provider for participation in the network by visiting and selecting "NOMINATE A PROVIDER." The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take 60 – 90 days before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.
If my doctor or dentist refers me to a specialist who is not in the network, do I still get a discount?
You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.
What if I don't have my membership card?
What if I feel the provider overcharged me?
You can send a copy of your bill and a written letter to MetLife Discount Dental Program, P.O. Box 2568, Frisco, TX 75034 or email us at firstname.lastname@example.org.They will investigate your inquiry, and you will be contacted regarding the findings.
What if I have a complaint about a provider?
Once I select a provider, am I assigned to that provider? How often can I change providers?
Another great feature of the discount program is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call (844) 263-8336 for help finding participating providers or visit the "FIND A PROVIDER AND VIEW FEE SCHEDULE" page here
What should I say when I call a provider to make sure they participate?
The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network. You'll find the name of your network on your ID card.